1️⃣ Could you please provide the current price of Diesel Oil for today?
- Sure thing! According to Decree No. [Insert Number], today’s Diesel Oil price is [Insert Price]. Prices are updated regularly, so keep an eye out for any adjustments! 📈📉
2️⃣ When is the next decree expected to be issued?
- You got it! 🗓️ The Ministry of Energy and Water releases new pricing decrees twice a week—every Tuesday and Friday. Stay tuned! 👀
3️⃣ Do you offer delivery services to the North, Bekaa, or South of Lebanon?
- Absolutely! 🚛 MEDCO delivers everywhere in Lebanon—either directly from our hubs or through our trusted dealers in different kazas.
4️⃣ At what time will my delivery arrive?
- No worries! 📲 You’ll get a mobile notification with tracking details as soon as your order leaves our Dora hub. Easy peasy! ✅
5️⃣ What is the length of the longest hose available?
- Our longest hose stretches up to 30 meters! 🌟 Perfect for reaching even the most distant tanks effortlessly.
6️⃣ Am I able to receive my delivery on Saturday?
- Yes, of course! 🌞 Our offices operate:
• Monday to Friday: 7:00 a.m. – 4:00 p.m.
• Saturday: 8:00 a.m. – 1:00 p.m. - Deliveries can be scheduled during these hours. ⏰
7️⃣ Can I secure this price for next week?
- Prices follow official decrees 💼, and all deliveries are invoiced based on the price at the time of dispatch.
8️⃣ Do you provide delivery service to upper floors?
- Yes, we can! 🏢 We deliver to upper floors as long as your tank has a ground-level hose connection for safe offloading.
9️⃣ What is the procedure for ordering Diesel Oil?
- It’s super simple! 😎
- We create an account for you. ✅
- Deposit your payment at any OMT or BOB Finance branch 💵.
- Share your proof of payment, and your delivery is scheduled for the next day! 💨
- You can also order directly through My MEDCO app and pay using any local or international fresh USD card using a secured Visa / Master Card Payment Gateway.
🔟 How can I pay for my order? Can I pay in cash?
- Payments are made through prepaid accounts 💳. You can:
• Deposit at any BOB Finance or OMT branch 🏦
• Pay directly at our Head Office in Tabaris 🏢 - Pay using any local or international fresh USD card using a secured Visa / Master Card Payment Gateway.
- Cash on delivery isn’t available—thanks for understanding! 🙏
1️⃣1️⃣ What is the procedure for requesting a refund?
- No worries if your tank can’t take the full amount! 😊
• Remaining balance is credited to your account for future use 💰
• If paid via the My MEDCO app, a direct refund goes back to the same bank card used 💳
1️⃣2️⃣ Can I request an additional quantity on site?
- Absolutely! 🎉 If your tank has space, our team can top it up on site. The extra amount can be settled in cash with the driver 💵.
1️⃣3️⃣ Is the remaining balance kept in USD or in liters?
- If your tank is filled before using the full purchased amount, the remaining balance is credited in USD 💵.
1️⃣4️⃣ What is the difference between Counter Sale and Gross Sale?
- Counter Sale (metered delivery): for above-ground tanks ⛽
- Gross Sale (gravity delivery): for large underground tanks or bulk purchases 🏗️
1️⃣5️⃣ What are the specifications of the Diesel Oil?
- Every tanker meets government-approved standards ✅. Want a copy of the official specs? Just ask! 📄
1️⃣6️⃣ Can I benefit from a special offer?
- Our prices are already competitive 💪, but for large orders, we’d be happy to discuss possible discounts! 🎁
1️⃣7️⃣ Is it possible to obtain credit for purchases?
- Currently, all deliveries are prepaid 💳. Paying is super easy—use OMT, BOB Finance, or drop by our Head Office 🏢. You can also pay using any local or international fresh USD card using a secured Visa / Master Card Payment Gateway.
1️⃣8️⃣ Do you provide a service to transfer Diesel from one tank to another?
- Yes, we do! 🔄 Tank-to-tank transfers can be arranged by appointment for an extra fee. Our team ensures it’s safe and smooth! ✅
1️⃣9️⃣ Do you provide tank cleaning services?
- Yes! 🧼 Professional tank cleaning is available by appointment for an additional fee—keeping your fuel fresh and your tank in top shape! 🌟
2️⃣0️⃣ Do you sell water?
- We focus exclusively on petroleum products ⛽—Gasoline, Diesel, Lubes, LPG, Jet A1, and Solar Systems. For water 💧, we recommend a specialized provider.
2️⃣1️⃣ Do you sell Diesel Oil counters?
- We don’t sell counters directly, but we can recommend a trusted supplier 🧰.
2️⃣2️⃣ Can MEDCOins be redeemed for Diesel Oil?
- MEDCOins can be redeemed for services at our stations—fuel ⛽, car wash 🚿, lubricant changes 🛢️, or Yala Stop purchases!
2️⃣3️⃣ What are the advantages of buying Diesel Oil online?
- Buying via the MY MEDCO App saves time ⏱️ and gives full flexibility:
• MEDCO Chill: Delivery within three days 🛻
• MEDCO Express: Same-day delivery ⚡
• Dawe Cher3ak: Helps light up nearby streets 🌟 - Payments are easy through any local or international fresh USD card using a secured Visa / Master Card Payment Gateway.
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