Diesel Oil – FAQs 🚛⛽

1️⃣ Could you please provide the current price of Diesel Oil for today?

• Sure thing! According to Decree No. [Insert Number], today’s Diesel Oil price is [Insert Price]. Prices are updated regularly, so keep an eye out for any adjustments! 📈📉

2️⃣ When is the next decree expected to be issued?

• You got it! 🗓️ The Ministry of Energy and Water releases new pricing decrees twice a week—every Tuesday and Friday. Stay tuned! 👀

3️⃣ Do you offer delivery services to the North, Bekaa, or South of Lebanon?

• Absolutely! 🚛 MEDCO delivers everywhere in Lebanon—either directly from our hubs or through our trusted dealers in different kazas.

4️⃣ At what time will my delivery arrive?

• No worries! 📲 You’ll get a mobile notification with tracking details as soon as your order leaves our Dora hub. Easy peasy! ✅

5️⃣ What is the length of the longest hose available?

• Our longest hose stretches up to 30 meters! 🌟 Perfect for reaching even the most distant tanks effortlessly.

6️⃣ Am I able to receive my delivery on Saturday?

• Yes, of course! 🌞 Our offices operate:
  • Monday to Friday: 7:00 a.m. – 4:00 p.m.
  • Saturday: 8:00 a.m. – 1:00 p.m.
• Deliveries can be scheduled during these hours. ⏰

7️⃣ Can I secure this price for next week?

• Prices follow official decrees 💼, and all deliveries are invoiced based on the price at the time of dispatch.

8️⃣ Do you provide delivery service to upper floors?

• Yes, we can! 🏢 We deliver to upper floors as long as your tank has a ground-level hose connection for safe offloading.

9️⃣ What is the procedure for ordering Diesel Oil?

• It’s super simple! 😎
  1. We create an account for you. ✅
  2. Deposit your payment at any OMT or BOB Finance branch 💵.
  3. Share your proof of payment, and your delivery is scheduled for the next day! 💨
  4. You can also order directly through My MEDCO app and pay using any local or international fresh USD card using a secured Visa / Master Card Payment Gateway.

🔟 How can I pay for my order? Can I pay in cash?

• Payments are made through prepaid accounts 💳. You can:
  • Deposit at any BOB Finance or OMT branch 🏦
  • Pay directly at our Head Office in Tabaris 🏢
• Pay using any local or international fresh USD card using a secured Visa / Master Card Payment Gateway.
• Cash on delivery isn’t available—thanks for understanding! 🙏

1️⃣1️⃣ What is the procedure for requesting a refund?

• No worries if your tank can’t take the full amount! 😊
  • Remaining balance is credited to your account for future use 💰
  • If paid via the My MEDCO app, a direct refund goes back to the same bank card used 💳

1️⃣2️⃣ Can I request an additional quantity on site?

• Absolutely! 🎉 If your tank has space, our team can top it up on site. The extra amount can be settled in cash with the driver 💵.

1️⃣3️⃣ Is the remaining balance kept in USD or in liters?

• If your tank is filled before using the full purchased amount, the remaining balance is credited in USD 💵.

1️⃣4️⃣ What is the difference between Counter Sale and Gross Sale?

• Counter Sale (metered delivery): for above-ground tanks ⛽
• Gross Sale (gravity delivery): for large underground tanks or bulk purchases 🏗️

1️⃣5️⃣ What are the specifications of the Diesel Oil?

• Every tanker meets government-approved standards ✅. Want a copy of the official specs? Just ask! 📄

1️⃣6️⃣ Can I benefit from a special offer?

• Our prices are already competitive 💪, but for large orders, we’d be happy to discuss possible discounts! 🎁

1️⃣7️⃣ Is it possible to obtain credit for purchases?

• Currently, all deliveries are prepaid 💳. Paying is super easy—use OMT, BOB Finance, or drop by our Head Office 🏢. You can also pay using any local or international fresh USD card using a secured Visa / Master Card Payment Gateway.

1️⃣8️⃣ Do you provide a service to transfer Diesel from one tank to another?

• Yes, we do! 🔄 Tank-to-tank transfers can be arranged by appointment for an extra fee. Our team ensures it’s safe and smooth! ✅

1️⃣9️⃣ Do you provide tank cleaning services?

• Yes! 🧼 Professional tank cleaning is available by appointment for an additional fee—keeping your fuel fresh and your tank in top shape! 🌟

2️⃣0️⃣ Do you sell water?

• We focus exclusively on petroleum products ⛽—Gasoline, Diesel, Lubes, LPG, Jet A1, and Solar Systems. For water 💧, we recommend a specialized provider.

2️⃣1️⃣ Do you sell Diesel Oil counters?

• We don’t sell counters directly, but we can recommend a trusted supplier 🧰.

2️⃣2️⃣ Can MEDCOins be redeemed for Diesel Oil?

• MEDCOins can be redeemed for services at our stations—fuel ⛽, car wash 🚿, lubricant changes 🛢️, or Yala Stop purchases!

2️⃣3️⃣ What are the advantages of buying Diesel Oil online?

• Buying via the MY MEDCO App saves time ⏱️ and gives full flexibility:
  • MEDCO Chill: Delivery within three days 🛻
  • MEDCO Express: Same-day delivery ⚡
  • Dawe Cher3ak: Helps light up nearby streets 🌟
• Payments are easy through any local or international fresh USD card using a secured Visa / Master Card Payment Gateway.