Marketing Department – FAQs

1️⃣ Where can I find the nearest MEDCO station?

You can easily find all MEDCO station locations using the Station Finder on our website or directly through the MY MEDCO App. 📍⛽

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2️⃣ How can I contact MEDCO’s customer service?

We’re always happy to help! 💬
You can reach us by calling our hotline at 1295 or simply message us here, and we’ll make sure your request reaches the right team. 🙌

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3️⃣ What types of fuel does MEDCO offer?

MEDCO offers:

• Propell 95 and Propell 98 Octane gasoline
• Diesel Oil
  You’ll also find LPG, MEDCO EV chargers, and Yala Stop convenience stores at select stations! ⚡🛍️

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4️⃣ Do your stations have electric vehicle chargers?

Yes! ⚡
MEDCO is expanding its EV charging network across Lebanon. You can view available charger locations directly on the MY MEDCO App. 🚗🔋

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5️⃣ What can I find at Yala Stop?

Everything you need on the go! ☕🍫
From freshly brewed coffee and snacks to daily essentials and car care products, Yala Stop has you covered. 🛒

Download the Yala Stop Grocery App and start ordering your favorite snacks, coffee, and essentials on the go:

• 📲 For Android: Download on Google Play
• 🍎 For iPhone: Download on the App Store

Enjoy fast, simple, and fun shopping — right from your phone! 🛒💚

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6️⃣ Can I use my card at Yala Stop?

Of course! 💳
We accept multiple payment methods including Purpl, Suyool, OMT, and Neo.

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7️⃣ What is the Liters Plus Card?

• It’s our prepaid fuel card that helps you control your expenses and enjoy a smoother, faster fueling experience every time. ⛽💳 If you wish to join the Liters Plus Family, share your mobile number 📱 and one of our friendly reps will reach out to get you onboarded! 🚀

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8️⃣ Can I pay using digital wallets or apps?

Absolutely! 📲
You can pay at any MEDCO station using Purpl, Suyool, OMT, or Neo — it’s quick, safe, and convenient.

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9️⃣ How can I stay updated on MEDCO’s promotions?

Stay in the loop! 🎉
Follow us on Instagram, Facebook, and LinkedIn, or subscribe to our newsletter to get the latest news, campaigns, and exclusive deals. 📨

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🔟 Does MEDCO have a loyalty program?

Yes! 🌟
Join our MEDCOins loyalty program and earn points every time you fuel up or shop at our stations.
Redeem your points for exclusive rewards and benefits — because loyalty deserves to be rewarded! 💚

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11️⃣ I’d like to collaborate or advertise with MEDCO. Who should I contact?

We’d love to hear from you! 🤝
Please send your inquiry to [e-mail], and our team will get in touch soon.

12. HOW TO COLLECT POINTS ON THE MY MEDCO APP 🚀

1️⃣ Get your receipt 🧾 at any MEDCO or PHOENICIA station.
2️⃣ Scan the QR code 📲 at the bottom with the My MEDCO app.
3️⃣ Go to “My MEDCOins” ⭐ to collect points instantly.
4️⃣ Redeem or donate 💝:

• Services you can redeem for ⛽🚗🛢️:
  • Gasoline
  • Car Wash
  • Oil Change
  • Yala Stop
• Enter the amount to spend, redeem at the station, or donate to your favorite NGO.
  💡 Tip: Each point = 1 LBP. If your points don’t cover the full amount, pay the rest in cash 💸.