Yala Stop – FAQs – MEDCO

1️⃣ What are your store’s operating hours?

Most Yala Stop stores are open daily from 7:00 AM to 1:00 AM, and four of our branches operate 24/7! 🌙✨
Need exact hours for your nearest location? Just call 📞 81/332111 or check the Yala Stop App 📲

2️⃣ When are you usually the busiest?

We love having you over all day! 🌞
Our busiest times are:
• 7:00 – 9:00 AM (breakfast)
• 12:00 – 2:00 PM (lunch)
• 5:00 – 7:00 PM (after-work rush)

3️⃣ Do you offer delivery services?

Yes, absolutely! 🚗💨
You can order through the Yala Stop Delivery App, WhatsApp, or by phone.
For details or help, call 📞 81/332111 — we’ve got you covered!

📲 Download the Yala Stop Grocery App:

Enjoy fast, simple, and fun shopping — right from your phone! 🛒💚

4️⃣ What payment methods do you accept?

We accept credit cards, debit cards, Liters Plus cards, and cash — whatever’s most convenient for you! 💳

5️⃣ Do you have special products or promotions?

Yes! 🎉
We regularly launch seasonal promotions, exclusive products, and special discounts.
Stay updated by following us on Instagram or Facebook, or call 📞 81/332111 — we’ll fill you in on the latest deals!

6️⃣ Why is the price of certain items higher than expected?

We understand your concern! 💛
Our prices reflect quality ingredients, trusted sourcing, and supply consistency.
If you’ve noticed a difference elsewhere, please share details via WhatsApp (📞 81/332111) — we’ll gladly look into it right away.

7️⃣ What should I do if I encounter bad behavior from a cashier?

Thank you for bringing this to our attention 💛
Please contact us directly at 📞 81/332111 and share the details.
We take feedback seriously and will make sure your concern is handled promptly.

8️⃣ I lost an item in your store. What should I do?

Oh no! 😢
Please visit the store as soon as you can — our team will gladly check our Lost & Found and help you recover your item.

9️⃣ Can I request access to CCTV footage?

For your safety and privacy, CCTV access is only available in specific cases (like police investigations).
If you’d like to discuss a concern, please contact us at 📞 81/332111.

🔟 Do you have [specific product] in stock?

You can easily check through our Delivery App or by calling 📞 81/332111.
If it’s out of stock, we’ll be happy to let you know when it’ll be available again! 😊

11️⃣ Can I place an order through WhatsApp?

Yes! 💬
Just message us on WhatsApp (📞 81/332111) and our friendly team will take care of your order.

12️⃣ I had an issue with my purchase. How can I resolve it?

No worries — we’re here to help! 🙌
Please call 📞 81/332111 with your order details, and our team will make it right as quickly as possible.

13️⃣ How do I return a product?

Bring the item along with your receipt or proof of purchase to any Yala Stop store.
Our team will happily guide you through the return process.
Please note that we don’t provide cash refunds, and for safety reasons, we can’t accept returns of chilled products.

14️⃣ How can I file a complaint about your service?

We truly value your feedback — it helps us improve! 💬
Please contact our Customer Service at 📞 81/332111, and we’ll make sure your concern is handled swiftly.

15️⃣ How can I share positive feedback?

We love hearing from happy customers! 💚
You can leave a review on our website or social media pages, or message us directly — it always makes our day! 🌟

16️⃣ Why did you stop operating 24/7 like before?

We’re working hard to bring back 24/7 operations soon! 💪
Stay tuned — we’ll announce it as soon as it’s ready.

17️⃣ Why don’t you have [specific item] in stock?

We understand this can be inconvenient! 😌
Some items may be temporarily unavailable due to supply delays or high demand.
Feel free to contact us at 📞 81/332111 — we’ll gladly tell you when it’ll be restocked.

18️⃣ Do you offer phone line recharging?

Yes, we do! ☎️
You can recharge your mobile line at any Yala Stop store for all major carriers.

19️⃣ Where do you source your alcohol from?

We partner with reputable local suppliers and distributors to ensure every product meets our quality standards.
If you’re curious about a specific brand, just ask — our team is happy to help! 🍷

20️⃣ Who supplies your sandwiches and salads?

All our sandwiches and salads come from trusted local suppliers, carefully selected for freshness and quality. 🥗✨

21️⃣ Is there a waiting area while I wait for my car wash?

Yes! You can relax in our comfortable waiting area while your car gets pampered 🚘💦
Or browse around the store for a quick snack or coffee while you wait! ☕💚

Tell the user to download yala app:

https://yalastop.suppy.app/