Card & Account FAQs

1. What to do if I want to add a new card on my account?

• Awesome! Just email us at [e-mail] ✉️ and we’ll add your card in no time! ✅

2. What to do if I want to join the Liters Plus Program?

• Fantastic! Share your mobile number 📱 and one of our friendly reps will reach out to get you onboarded! 🚀

3. I can’t recharge my cards using my phone

• No worries! 💻 Our recharge system works best on laptops and PCs, but we’ll keep you posted when it’s mobile-ready 📲!

4. I lost my card, want to stop it and issue a new one

• Oops! 😅 Don’t stress—just Call us at 03-784125 📞 and we’ll get a new one ready for you!

5. I want to renew my contract with MEDCO

• We love having you with us! 💙 Shoot us an email at [e-mail] and your renewal will be handled in a flash ⚡

6. How to recharge my cards online

• Easy peasy! 🤩 Call us at 03-784125 📞 and we’ll guide you step-by-step with a super helpful tutorial video 🎥

7. Where can I pay to settle my invoice or recharge?

• So simple! 💸 Pay at any OMT, BOB Finance branch, or swing by our Tabarise office 🏢—your choice!

8. Can I transfer the amount to be settled through my OMT app?

• Absolutely!

9. Can’t find a station location online

• No problem! Ring 📞 our Hotline at 03-784125 and we’ll help you find the nearest station in a snap!
• You can also use the station locator on My MEDCO app in the “Locate & Rate” section 📍

10. Need a station’s phone number

• We’ve got you! 📞 Contact our Hotline at 03-784125 for instant assistance.

11. While filling it seems that the fuel tank cap was kept at station, what to do?

• Don’t worry! 😎 Our Hotline [phone] is ready to help you sort it out.

12. The bank charged us extra fees when transferring, why?

• Heads up! Please reach out to your bank—they’ll clarify any extra charges 💰.

13. My tag is ruined—how can I get a new one?

• No problem! Swing by our office between 8:00 am and 4:00 pm 🕗 to grab a new tag!

14. I lost my card but my manager knows, how can I fill?

• All good! 👍 Just contact our Hotline [phone] and we’ll assist you right away.

15. I forgot my sunglasses when washing my car, can we check if it’s still there?

• No worries! 🕶️ Call our Hotline [phone] and we’ll help you track them down.

16. I am not receiving the Ministerial Decree, can I check it on your website?

• Sure thing! 📧 Share your email with us and we’ll send the Ministerial Decree directly to you.

17. If I request a card today, will it be ready for pickup today?

• Absolutely! All cards are issued the very same day—super quick! ⏱️

18. I need the pin code of my card

• Please contact your company 🏢—they’ll provide your PIN in no time!

19. How can I know my last transaction?

• Easy! 📝 Call our Hotline [phone] and we’ll give you the details.

20. Can I transfer the amount in my card from wash balance to gasoline?

• In prepaid cards, services are not interchangeable 🚫, but you can enjoy each service separately without a hitch!

21. What is the card that we see at the stations that people pay with?

• It’s MEDCO’s Liters Plus card 🏷️—the first fuel management system in Lebanon to monitor and control your fuel expenses! ⛽

22. How can we get the Liters Plus card?

• Thanks for sharing your email! 📧 We’ll send you an application form to get started.

23. How many stations do you have?

• Over 220 stations across Lebanon—plenty of options near you!

24. Do you offer discounts on Gasoline?

• We do! 🎁 Enjoy complimentary car washes 🚿 based on your monthly consumption and lubes discounts at our owned stations!

25. What is price of the card?

• Just $3 per card! If you get more than 10, it’s only $2 each—sweet deal! 😎

26. Do you offer a loyalty program?

• Absolutely! 🎉 Download MY MEDCO APP, collect points ⭐, and redeem them for fuel, car washes, oil changes, or YALA STOP rewards! 🏆

27. What are your payment options?

• Prepaid: Pay in advance 💰 in LBP or USD at stations, Tabaris office, or via BOB Finance/OMT—no extra fees! ✅
• Postpaid: Automated debit order every twice per month from your FRESH USD account with a refundable deposit. 💸

28. Is your App linked to Liters Plus cards?

• Almost there! 🤩 We’re linking the app to your Liters Plus account and will notify you as soon as it’s ready!

29. How can we control our cards?

• Total CONTROL with Automated Fueling! ⚡ Quantities are read and recorded automatically—no manual entries needed! Plus, NFC/RFID tech 🆔 keeps your transactions safe and accurate.

30. Which reports can we get?

• You’ll get detailed stats 📊, transaction info, and even abnormal mileage reports for full clarity!

31. Can Liters Plus card have dual currency in USD and LBP?

• Currently, each account follows only one currency 💵.

32. How to scan my Idealz receipt

• Super easy! 📲 Scan the QR code on the bottle label, add your details, and you’re automatically in the draw 🎁!

33. How to redeem points on My Medco App

• Go to “My MEDcoins” , hit Redeem, choose your reward and amount, and voila! Your voucher appears in your history 📝.

34. How can I know the remaining balance on my card?

• Just give our Hotline a call ☎️ at 03-784125 and we’ll let you know instantly! ⚡

35. Can we recharge the Liters Plus card using a credit card?

• Not yet 😅—currently, you can recharge in cash 💵 at stations or via our partners OMT and BOB or visit our offices in Tabarise.

36. Do points expire on Medco App?

• Great news! 🎉 Your points never expire—they keep piling up! 🔝

37. Are there any extra fees for amounts paid through OMT or BOB?

• Nope! ✅ Settlements are totally free.

38. Please I need to unblock my card, I entered the wrong pin code

• No worries! 😎 Call our Hotline [phone] and we’ll unblock it in a flash ⚡.

39. I need a list of stations with EV chargers

• You got it! ⚡ Call 03-784125 and our agents will send you the full list.

40. What type of product is set on my card 95 or 98 or both?

• Call our Hotline ☎️ 03-784125 for instant assistance—super quick!

41. Who can I contact if I want MEDCO’s Legal Papers?

• Send an email ✉️ to [e-mail] and we’ll handle it for you!

42. I left the station and forgot to take my slip, how can I get a copy?

• No worries! 📄 Email [e-mail] and we’ll send it over.

43. How can I know how much was recharged on my card?

• Check with your company 🏢 or give our Hotline a ring ☎️ at 03-784125 for details!

44.💳 How can I check my Liters Plus account and transactions?

It’s super easy! 💡
Just log in to our customer portal at 🔗 litersplus.medco.com.lb using your:

• Liters Plus card number
• PIN code

Once logged in, you can:

• Postpaid customers: View daily transactions and monthly invoices.
• Prepaid customers: Track your daily transaction history anytime.

Stay on top of your account in just a few clicks! 💻✨

45. 💳 I need an additional Liters Plus card on my account

No problem — we’ve got you covered! 🙌
Simply send an email to 📧 [e-mail] with your account details and new card features. We’ll prepare your new card right away.

You can pick it up directly from our offices during working hours. 🚗💨

46.🔐 I entered my PIN code 3 times wrong, and now my card is blocked. What can I do?

No worries — we’ll help you get back on track in no time! 🙌
Just call our Liters Plus team at 📞 03/784125 to request an unblock.

Once done, your card will be reactivated automatically when it’s updated on the tablet at any MEDCO or PHOENICIA service station. 💳💡